Alexandria, NSW.

Opening Hours

Monday - Friday 08:00am - 7:00pm

Open every day (except Christmas Day).

Phone: 0401 430 600 / 02 9699 1333

Fax; 02 8399 3033

Email: help@advantagemobility.com.au

Address: Shop 1 / 530 Botany Rd, Alexandria NSW 2015.

Contact with an expert

    Frequently asked questions

    My order hasn't arrived yet. Where is it?

    We understand how important it is for you to receive your order promptly. Here are some steps you can take to track your order:


    1. Check Your Email: Look for a confirmation email from us. This email usually contains tracking information or a link to track your order's progress.


    2. Track Your Order Online: If you have a tracking number, you can use it to track your order online through our website or the shipping carrier's website.


    3. Contact Customer Support: If you're unable to track your order or have any concerns, please don't hesitate to reach out to our customer support team. They'll be happy to assist you and provide updates on your order's status.


    4. Patience During Transit: Keep in mind that shipping times may vary depending on your location and other factors such as holidays or unforeseen delays. While we strive to deliver your order as quickly as possible, sometimes there may be unexpected delays beyond our control.


    Rest assured, we're here to help ensure your order arrives safely and in a timely manner. Thank you for your patience and understanding.

    Do you deliver on public holidays?

    We strive to provide timely delivery services to our customers, but delivery schedules may be affected by public holidays. While we do our best to accommodate orders placed during these times, there may be delays due to closures or reduced operating hours of shipping carriers and delivery services.


    We recommend checking our website or contacting our customer support team for specific information regarding deliveries during public holidays. Rest assured, we're committed to ensuring your order reaches you as soon as possible, even during holiday periods. Thank you for your understanding and patience.

    Do you deliver to my postcode?

    We aim to provide nationwide delivery services to as many areas as possible. To determine if we deliver to your specific postcode, please enter your postcode during the checkout process on our website. Our system will indicate whether delivery is available to your area.


    If you're unable to find information during checkout or have any concerns, please don't hesitate to reach out to our customer support team. They'll be happy to assist you and provide information about delivery options for your postcode.


    We're committed to serving our customers across various locations, and we appreciate your interest in our delivery services. Thank you for considering us for your delivery needs.

    Is next-day delivery available on all orders?

    Next-day delivery is available for select orders and may be subject to certain conditions, including the time of day the order is placed, the delivery address, and product availability. During the checkout process on our website, you'll have the option to select the delivery method that best suits your needs, including next day delivery if applicable.


    Please note that next day delivery may incur additional charges, and cutoff times for placing orders may vary. We recommend reviewing the delivery options and terms provided during the checkout process for specific information regarding next day delivery eligibility and associated costs.


    If you have any questions or require further assistance regarding next day delivery, please feel free to contact our customer support team. We're here to help ensure your order is delivered promptly and efficiently. Thank you for choosing us for your delivery needs.

    Do I need to be there to sign for delivery?

    Whether a signature is required for delivery depends on various factors, including the carrier used, the shipping method selected, and the contents of your order. In some cases, a signature may be required to confirm receipt of the delivery, especially for high-value items or deliveries to certain addresses.


    During the checkout process, you may have the option to specify delivery instructions or request signature upon delivery if available. If a signature is required and you're unable to be present at the time of delivery, you may have the option to authorize someone else to sign on your behalf or arrange for the package to be held for pickup at a designated location.


    We recommend reviewing the delivery details provided during the checkout process for specific information regarding signature requirements and available options. Additionally, you can contact our customer support team for assistance or clarification regarding signature requirements for your order.


    Ensuring the safe and secure delivery of your order is our priority, and we appreciate your cooperation in this process. Thank you for choosing us for your delivery needs.